Nav Bareboat Booking Form

AGENCY TERMS AND CONDITIONS

Please read our terms and conditions carefully. These terms and conditions apply to the yacht charters which we sell to you as an agent/broker for the principal(s) or other supplier(s) of your booking.

For this booking(s), you, “The Charterer” will be entering into a contract with the principal(s) or other supplier(s) of the yacht charter(s) (the yacht owner/operator) you have booked through us. Accordingly, in addition to these terms and conditions, the terms and conditions of the principal(s) or other supplier(s) will apply to your booking. You agree to be bound by these terms and conditions, as well as the terms and conditions of the principal(s) or other supplier(s), including their cancellation and amendment policies. A copy of the terms and conditions of the supplier(s) is provided to you at the time of booking.

Island Sailing Limited registered in England Number 7640783, trading as Island Sailing (here after called ‘Island Sailing’, ‘we’ or 'us') act at all times as agent for and on behalf of the yacht owner/operator of the yachts we offer. Island Sailing does not itself own or provide any of the services which make up your booking.

CONTRACT

These are the terms on which we will make a booking for your yacht charter. When making your booking we will arrange for you “The Charterer”, to enter into a contract directly with the principal(s) or other supplier(s) (the yacht owner/operator) named on your booking statement. As agent/broker we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them. The principal’s(s’) or supplier’s(s’) Terms and Conditions will apply to your booking, therefore, before confirming your booking we advise you to read the terms and conditions carefully to ensure that you agree with everything contained within them as they do contain important information about your booking.

Our responsibilities are limited to making the booking in accordance with your instructions. Island Sailing shall have no responsibility or liability to the Charterer other than for the performance of these services. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the total yacht charter price received by us as per your booking statement. We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence, as agent or that of any of our employees whilst acting in the course of their employment.

Our Terms & Conditions are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. All charter arrangements which we provide or which are sold through us are not an offer by us to sell any charter arrangements, but an invitation to you to make an offer to the principal(s) or other supplier(s) of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.

BOOKING DETAILS

To make a booking you must complete the booking form. Please provide accurate and full information for all members of the party. The person who completes the booking form is ‘the Charterer' and should be over 18. By completing the booking form you, the Charterer, guarantee that you have the authority to do so and that you shall comply and ensure that your party comply with these terms and conditions, the terms and conditions of the principal(s) or supplier(s) and the laws and regulations of waters the vessel is within during your charter. You also warrant that you and all members of your party are able and competent to undertake the chosen charter. All members of the party under the age of 18 must be accompanied by a parent/guardian. Adults will at all times be responsible for minors in their charge.

It is your responsibility to check the details of the booking you wish to make carefully as soon as it is sent to you and make sure that all the details are correct. If this is not the case, it is important that you inform us within 24 hours of it being sent to you. Failure to do so may result in service charges being applied for booking amendments.

Completion and submission by you of the booking form will be treated by us as confirmation that you have read, understood and accepted these terms and conditions and the terms and conditions of the principal(s) or supplier(s).  You are responsible for the full cost of the charter including any amendment or cancellation charges. Once we have received your completed booking form and we are satisfied with the information you have supplied together with your cleared payment due we will proceed to confirm the booking with the principal(s) or supplier(s) and will send your charter confirmation.

The booking information that you provide to us will be passed on only to the relevant suppliers of your yacht charter arrangements or other persons necessary for the provision of your yacht charter arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. If you charter outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available on our website.

PAYMENT AND PRICE

When booking you will be required to pay a deposit or make full payment for your charter and our Consulting / Booking Administration Fee will become due. Payments must be made by bank transfer, debit card or credit card. Payments made by Direct Debit are protected by the Direct Debit Guarantee. A 2.75% handling charge will apply to business debit and credit card payments. We reserve the right to change the required method of payment at our discretion, irrespective of how any deposit or prior payment was made.

We may ask for a lower-than-normal deposit. Where this is the case, you will be notified at the time of booking of when the remainder of the deposit payment is due. You must pay the full balance by the balance due date notified to you (which is never less than 12 weeks before travel). Please check the dates your payments are due on your booking confirmation/ statement. If payments are not received on time, we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions and your deposit may be retained. We will also apply our service fee for cancellation. Please note that these charges may be greater than the sums collected (particularly when a lower-than-normal deposit is charged) in which case we will seek to recover from you any monies due.

Once you receive your booking confirmation the price of your charter will not be increased unless that there is a requirement by law to charge a Government tax or levy introduced or changed after your booking is made. This does not apply to errors or omissions. However, we reserve the right to amend prices at any time prior to booking.

Whilst we make every effort to ensure the accuracy of the pricing information provided, regrettably errors may occasionally occur. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or as soon as reasonably possible. If a booking is already in place, you will have the choice to continue with the chosen charter at the corrected price or amend to a different charter, subject to availability. We reserve the right to cancel the booking with the principal(s) or supplier(s) if you do not wish to accept the price that applies to your charter or any quoted alternatives.

TOURIST TAX

Some destinations charge a tourist tax which applies to all tourists and we will try to inform you of this wherever possible and to the best of our knowledge. However, these charges depend entirely on the local authorities in that country and therefore may be introduced without our prior knowledge and are subject to changes beyond our control. The tourist tax will be in addition to the charter price.

SECURITY DEPOSITS

By completing the booking form you confirm you will provide the relevant security deposit to the principal(s) or other supplier(s). The amount of the security deposit is shown separately on your booking confirmation statement.

CANCELLATION

Any instruction to cancel must be sent to us in writing either by email to contact@island-sailing.com or by post to Cancellations, Island Sailing, Customer Service, 86-90 Paul Street, London, EC2A 4NE, England. If you cancel your booking the principal(s) or supplier(s) will charge the cancellation charge shown in their Terms and Conditions (which may be 100% of the cost of the charter arrangements) and you must pay us the cancellation fee of £100 per charter. The cancellation of your yacht charter may not take effect until we have received your written instruction and any monies due as a result of your intended cancellation.

Please bear in mind that it could take us up to two clear working days to communicate any intention to cancel to the principal(s) or supplier(s) therefore please take this into account when calculating your cancellation costs. Administration fees and service charges are non- refundable.

AMENDMENTS

We are happy to assist with any amendment to your yacht charter that you may wish to make and where changes are permitted by the principal(s) or supplier(s). However, we cannot guarantee that such requests will be met. We may ask for your instruction and agreement in writing. We will charge an amendment fee of £100 per amendment. This will be charged in addition to any changes in charter price, costs or fees applicable that are applied by the principal(s) or supplier(s).

It is not possible to refund individuals within your party or where the amendment or cancellation is because the number of persons within their party is less than that required for the charter booking. If you wish to make an amendment to the number of people within your party after the initial booking, so long as the total party remains within the per person minimum/maximum requirement for the yacht chartered we can make such requests to the principal(s) or other supplier(s). An amendment fee may apply. It may not be possible to change all the names on your booking and in most cases the Charterer on the original booking must remain.

We cannot pay any compensation, reimburse expenses, damages, costs or cover losses for any amount or otherwise accept responsibility if, as a result of circumstances beyond our control which necessitates a change or cancellation of your charter after booking, or we, the owner/operators or suppliers, have informed you that they cannot supply your charter. No compensation will be payable if your charter is cancelled as a result of your failure to comply with any requirement of these terms and conditions and the terms and conditions of the principal(s) or supplier(s) (such as paying on time), or because of unavoidable and/or extraordinary circumstances beyond our control (listed below).

CHANGES OR CANCELLATION BY THE SUPPLIER

We will inform you as soon as reasonably possible if the principal(s) or other supplier(s) needs to make a significant change to your confirmed arrangements or to cancel them. We will also inform you in relation to any alternative arrangements offered by them (if any), you will need to let us know your choice within the time frame we stipulate but we accept no liability for any changes or cancellations made to your arrangements by the principal(s) or other supplier(s) under your contract with them.

UNAVOUDABLE AND EXTRAORDINARY CIRCUMSTANCES

Except where otherwise expressly stated in these Terms and Conditions, we cannot accept liability or pay any compensation where the performance of our contractual obligations, as agent is prevented or affected by or you otherwise suffer any damage, loss or expense as a result of unavoidable and/or extraordinary circumstances which will include, but are not limited to war or threat of war, riot, civil strife, terrorist activity, industrial dispute, unavoidable technical problems with transport, closure or congestion of airports, natural or nuclear disaster, fire, hurricanes, earthquakes, floods, epidemic, pandemic, government action, health risks, illness, terrorist activity, civil unrest, change to Foreign Office advice to advise against travel to destination, adverse weather conditions (actual or threatened) or similar events beyond our control.

INSURANCE

Many principal(s) or supplier(s) require you to take out travel insurance as a condition of booking with them. In any event, insurance is a vital part of any yacht charter booking so please ensure you take out adequate insurance at the time of booking. It is a condition of booking with us that you obtain travel insurance which includes cover against any COVID-19 issues or incidents which may affect or curtail your booking.

We strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation and medical costs) in the event of accident, emergency or illness; as well as compensating you for permanent injury, death, delays, cancellation, curtailment, missed departure, personal liability, loss of baggage, money, personal possessions and other expenses, as well as ensuring you have cover for end supplier failure, force majeure events and any activities you have booked, including additional cover for sailing/yacht charter.

If you choose not to take adequate insurance cover, including in relation to COVID-19 and end supplier failure we will not be responsible to you for possible liabilities which may arise or for any costs you incur if you do not do this.

You are responsible for your independent travel arrangements to take up your charter and we accept no liability for any damages, expenses or cover losses of any description you may incur in regard to these. We will not be responsible for any curtailment of your yacht charter, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. You must ensure you have travel insurance which covers these costs.

Please check your policy when you receive it and carry proof of insurance with you as you may be asked to produce this if reasonably requested including by us, or the principal(s) or supplier(s).

PASSPORTS, VISAS AND HEALTH

Your specific passport and visa requirements and other immigration and travel requirements and advice are your responsibility, and you should acquaint yourself and confirm these with the relevant government bodies, Embassies and/or Consulates. We cannot accept any responsibility if you cannot travel because you have not complied with any passport, visa, immigration or entry requirements. Please note that these requirements may change between booking and your charter. Most countries now require passports to be valid for at least 6 months after your return date. It is your responsibility to ensure that you keep up to date with the latest foreign travel advice as issued by the government. You may also be required to quarantine or self-isolate. Advice is updated on a regular basis and often at very short notice.

As with other activity-based activities, sailing and watersports activities contain an element of risk and participation in these activities is your decision.  It is your responsibility to ensure that you obtain proper and detailed medical advice prior to your charter and to check for the latest health requirements and recommendations for the relevant country/countries and any costs. Where you do not do so and either are not allowed to enter any country, we have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your charter arrangements. For those with existing medical problems, pregnant women and anyone who has recently visited other countries should check requirements with their doctor.

COMPLAINTS

As the contract(s) for your yacht charter is between you and the principal(s) or supplier(s), any queries or concerns relating to the yacht charter arrangements should be addressed to them. If you have a problem whilst on charter, this must be reported to the principal(s) or supplier(s) immediately. If you fail to follow this procedure, there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, please write to the principal(s) or supplier(s). If you require further details or information in order to contact the principal(s) or supplier(s) from us, please contact us. Island Sailing, Customer Service, 86-90 Paul Street, London, EC2A 4NE, England. Email: charter@island-sailing.com

PRIVACY AND COOKIES POLICY

Island Sailing understands and respects the importance of your privacy. This Privacy Policy explains what personal information we may collect from you, how we will look after that information, and how we may use your data. The Policy tells you about your privacy rights, and how the law protects you. The website uses cookies to distinguish you from other users. Some of these cookies are essential to make this site work properly, to allow you to make your yacht charter booking and to enable Island Sailing Limited to fulfil your purchase requests. Other types of cookie help us to provide you with a good experience when you browse our site, allow us to improve our site or the way we provide our service to customers. Our full Privacy and Cookies Policy can be found on our website here http://www.island-sailing.com/privacy-and-cookies-policy

SERVICE CHARGES

We will apply a non-refundable service charge for the services we provide as booking agent.

Cancellation fee: Principal's charge + £100 per charter

Amendments after booking has been confirmed: Principal's + £100 per amendment

Late Payment fee: Where late payments are permitted, 2% of the amount due.

ADDITIONAL SERVICES

Where we agree to provide additional booking services, for example transfer services to or from any such third party product or destination, our doing so offers no endorsement of the product or service we cannot accept responsibility for any of these services.

CORONAVIRUS (COVID-19)

The principal’s(s’) or supplier’s(s’) You, “The Charterer” will be entering into a contract with the principal(s) or other supplier(s) of the yacht charter(s) and their Terms and Conditions will apply to your booking and we advise you to read these carefully as they will contain important information about your booking, including any policies in regard to COVID-19, including payment and cancellation.

You acknowledge that the COVID-19 pandemic has affected travel throughout the world. You acknowledge that laws, regulations and the principal(s)/suppliers(s) providing your yacht charter may require you to comply with various measures which have been introduced to manage the risk of COVID-19. These may include (without limitation) a requirement to undergo temperature checks, provide health information or certificates, wear personal protective equipment such as face-coverings and gloves and abide by social distancing requirements.

You acknowledge that certain principal(s)/suppliers(s), ports, airports, airlines, border control, government body, local authority or other third parties may require you to undertake certain health formalities, testing, assessment, provide documentation or satisfy other requirements aimed at managing the COVID-19 risk as a condition to you travelling, departing, entering or residing in a particular place. You also acknowledge that certain countries may impose quarantine or self-isolation measures upon travellers, whether in the place of destination or upon your return.

It is your responsibility to obtain details of these requirements ahead of your travel departure date and comply with and satisfy these requirements. We strongly recommend that you familiarise yourself with the advice from your national authority for overseas travel before departing.

If you fail to meet these requirements, or refuse to complete them, you may be denied boarding, exit, entry or access to some other facility or service including in relation to your yacht charter. We shall have no liability to you for any curtailment of your yacht charter, missed transport arrangements, additional accommodation required, refunds, compensation, expenses, damages or other associated costs incurred by you in relation to such matters or if you are unable to travel or make use of all or part of your booking because of these matters. You must ensure you have comprehensive travel insurance which cover the costs of such matters. The terms of this clause shall also apply to any other strains of Coronavirus and any other viruses, illnesses or health risks which may affect your booking.

GENERAL TERMS AND CONDITIONS OF THE PRINCIPAL (VENDOR)

CHARTER PROVIDER/VENDOR: NAUTIKA CENTAR NAVA travel agent d.o.o. (ltd.) Uvala baluni 8, 21000 Split, Croatia. VAT No./OIB: 19782809122. Agency ID code: HR-AB-21-060145183. Branch Manager: Andrijana Ozretić. Supervisory Authority: Ministry of Tourism – Independent department of tourist inspection, Trg Republike Hrvatske 8/1, 10000 Zagreb. Registered at the Commercial Court of Split, under the No. Tt-13/4743-2 • MBS (registered company number): 060145183 • Board Member: Dario Marijan • Share capital: 5.827.200,00 kn. Activity Code: 51870.

1. PAYMENT

Charter price includes the use of the vessel with a full fuel tanks and its equipment, insurance and auxiliary inflatable boat (dinghy). Charter price does not include port and marina berths (except in base port), fuel costs, tourist taxes, food and drinks supplies during the rental period. For final charter reservation, Client is obliged to pay 50% of agreed charter price as a down payment 2nd payment of 20% of agreed charter price is to be paid 6 months prior to charter start and remaining balance payment of the agreed charter price is due 4 weeks before the charter start.

2. OUR DUTIES AS CHARTER SERVICE PROVIDER

Once the embarkation date arrives we will hand over the boat to you with full fuel and water tanks, clean and in good working condition, and perform the check in together with you according to the inventory list. If we are not able to hand over the boat at agreed place and time, you can request a refund for the days you have not been able to use the boat. If we cannot hand over the boat within 24 hours after agreed deadline, we have to ensure another boat of same or similar characteristics.

Any hidden defects of the yacht or its equipment, not known to us at the time of handing over the yacht, as well as any defects occurred after the yacht has been handed over to you, do not entitle you to request a decrease of accommodation costs.

In case that some equipment was damaged or lost during a previous charter and new equipment cannot be delivered before the embarkation, you are not entitled to withdraw from the Contract, or to demand a discount of the booked price, when such missing equipment does not affect the navigation safety of the vessel or are not essential for the trip comfort, such as fresh water pump, fridges, toilets, kitchen oven.

3. YOUR DUTIES

During the handing, over of the boat, you have to inspect the vessel together with the authorized representative of our company and execute the inventory list. You can navigate the chartered yacht only within in the Croatian territorial waters and are not allowed to sublease or use the vessel for commercial purposes (like fishing, diving etc.).

You have to carry the following documents at all times: passport or personal identification card, copy of the charter contract or voucher, crew list of all passengers. The person operating the yacht (skipper) must possess a valid motor boat operating license, which includes the license to operate the yacht’s radio station or must be able to present another acceptable license entitling such person to operate the boat in accordance with the applicable legislation.

You have to return the boat to the agreed place and in the agreed time, with full water and fuel tanks. If you are delayed with returning the boat, we will charge the daily accommodation rate for a delay of up to 3 hours and the three-day accommodation rate for delay over 3 hours. You have to let us know in case of a delay caused by force majeure, as you will not be charged.

In case of failure of the boat or its equipment you have to inform us immediately via one of the telephone numbers stated in the boat's documentations. We have to repair such fault promptly, immediately after receiving the notice. If we repair the fault within 24 hours from notification, you are not entitled to demand indemnification.

You are instructed to treat and handle the boat with due care and to obey all applicable regulations. If we find that the skipper doesn’t have the necessary skills and knowledge, you will be offered to hire a skipper who will instruct and teach such a person on proper boat operation, or the base manager will allocate such boat a skipper for the entire charter period at an extra charge.

If you as our client don't want to act as the skipper of the yacht, before commencement of the charter term, you must notify us of the name of the skipper. This nominated skipper will be co-responsible towards us. All consequences emerging from allowing unauthorized persons to operate the boat are exclusively born by you as our client.

You agree to handle and treat the vessel and its inventory and equipment with due care. You must check daily the water and oil level in the boat's engine. Damages caused by insufficient oil or water are not insured and you will be fully responsible for those. In case of major break-downs and/or damages and in case of accidents involving other seagoing boats, such cases must be reported to the authorized Port captain authority. In such cases a protocol must be drafted on the case (signed by both parties) for the insurance company. At the same time, you have to notify us about such event. If you don’t act in compliance with this duty and instruction, you will be charged for all damages. Your signature under the Check-in list confirms that you have received the boat in the status and conditions stated in such Check-in list, this statement applying to the status of the boat in both its under- and above-water structure.

4. INSURANCE

Boat insurance covers all maritime risks and includes obligatory insurance towards third persons. Any damage that happened during your usage of the boat and that wasn’t immediately reported to us or the insurance company, will not be accepted under the insurance policy. In such cases, you bear the entire responsibility for all such damages. Personal property items of the skipper or crew members are not insured, so we propose that you close a separate insurance policy for valuable items prior to the charter term of the boat.

5. CHECK IN / CHECK OUT OF THE YACHT

check in: SATURDAY from17.00 h

check out: SATURDAY until 9.00 h (recommended arrival to the marina on Friday between 15 and 19 h)

6. DEPOSIT

Before the boat is handed over, you have to pay the security deposit as stipulated in charter agreement (this amount corresponds to the franchise deduction defined by the insurance policy). The deposit can be paid in cash or by Visa or Mastercard credit card preauthorization (no debit cards!). In case of damage on the boat equal to the deductible franchise amount, your deposit will be used to cover the damage.

Minor damages on boat interior (cabins, bathrooms, kitchen, water toys, etc…) or damage on boat hull, are not insured and in case of loss or damage of any part of equipment, Client will be charged for the actual cost from security deposit. Security deposit funds will be kept by the Vendor till the end of the charter and will be refunded in full to the Client once Vendor’s base staff have confirmed that the vessel has been returned on time and at the agreed place, in good condition with a full fuel tanks, and upon signing of the check-out list by the skipper containing the notification ensuring that no damages on the vessel and/or its pertaining equipment occurred or situations based on which the third parties could claim damage.

7. ENGINE FAILURE AND SEVERE DAMAGES

Should any damage be caused by the usual wear and tear of the materials during the yacht charter period, you have the right and obligation to arrange for the repair of such damages up to a total amount of 150,00 Euro, which we will reimburse after the boat is returned to base.

If we repair the damage within 24 hours, you will have no right to demand any reimbursement.

If the damage cannot be easily repaired on course, an early return to the charter base is required, because such damage must be repaired before the start of the new charter period. If you haven't caused the damage, we must ensure another boat of the same or similar characteristics or refund for lost days of charter. If for any reason, we offer you a boat with minor characteristics, you have the right for an additional refund.

In case you refuse the adequate solution, we offered you immediately, you are not entitled to any further complaints.

If we haven't caused such damage, you are not entitled to any refund and will have to carry all additional costs relating to finding another suitable boat for you.

In case of major and severe damages and engine failures, in case of loss of vessel and/or damage and injury to persons, you must inform us promptly and also obtain a protocol on the event issued by third parties (port captain, medical physician, appointed expert).

Damages that are not reported to us and damages for which you are not able to produce an officially verified protocol will be considered as damages caused by you and you will therefore be charged in full for such damages.

8. CHARTER CANCELLATION

If you are not able to embark the chartered boat on the due date for any possible reason you can find another user of the contracted charter services until the agreed date. If you are not able to find another user of the contracted charter services, the following cancellation fees will be charged:

• 30% of agreed charter price, for cancellations made between booking confirmation date and 60th day prior to charter start date
• 50% of agreed charter price, for cancellations made between 59th and 30th day prior to charter start date
• 100% of agreed charter price, for cancellations made 29 days or less, prior to charter start date

In case of force majeure reasons (war, unrest, strikes, terrorist acts, sanitary problems, natural disasters, epidemic outbreaks (caused by Covid-19 novel coronavirus or similar disease), official authority interventions etc.), Vendor does not assume responsibility of inability to deliver paid service and Client shall not be entitled to a refund. Instead, Vendor can issue a voucher equalling to paid amount, which Client can use in following 12 months, only if one of the following conditions are met, 7 days or less before charter start date:

Croatia or reservation holder residence country borders are officially closed

Mandatory quarantine of minimally 7 days is imposed on clients after their return from Croatia, regardless on Covid-19 test (PCR) results.

Boating or non-essential travel to embarkation area is formally prohibited, in reservation holder residence country

It is Client’s obligation to provide an authentic document (proof) for force majeure reasons of cancellation. Voucher can be used for the same or similar boat, depending on availability. New charter period and price will be agreed subsequently and by mutual agreement, according to Vendor’s prices and discounts that are valid at the moment of Client’s intention for re-booking. In case of price difference between a cancelled charter period, for which a voucher is issued and re-booked charter period, such differences should be covered by Client.

Vendor is not entitled to issue a voucher if one of the following conditions occur:

• The obligation of a Covid-19 test (PCR) before entrance to Croatia
• The obligation of a Covid-19 test (PCR) after visiting Croatia

9. COMPLAINTS

In accordance with Article 6 Paragraph 3 of Consumer Protection Act (NN 130/17). We inform customers that a written complaint with which they express their dissatisfaction with the purchased product or the service provider can submit at our office. The complaint note must be co-signed by the representative of our company. In accordance with Article 6, Paragraph 3 of the Consumer Protection Act (NN 130/17), your written complaint will be answered in writing no later than 15 days after the receipt of your complaint. In your complaint, please write your first and last name and the reply address. The potentially awarded refund/compensation in your favour, may in no case exceed the contracted accommodation price.

10. DISPUTES

In case of dispute that cannot be resolved in a friendly manner between the parties, the parties agree upon the authorized court in Split.

CORONAVIRUS (COVID-19)

Vendor can issue a voucher equalling to paid amount only for those customers who have paid in full, as per the payment schedule on their booking statement.

For the avoidance of doubt, if your charter is affected due to COVID-19 related issues no refunds will be made. Please only proceed in making a booking if you are willing to accept the options for re-schedule within the timescales stated above.

The following cases are not considered Covid-19 restrictions and the normal cancellation policy will apply:

1. Clients’ unwillingness to follow official guidelines and procedures for entry to or exit from the charter destination (including vaccination requirements) or unwillingness to undertake any mandatory Covid-19 test to enter the country and/or country/countries of return.

2. Clients’ general uncertainty regarding travelling.

3. Changes to Clients’ independent travel arrangements including changes or cancellation of flights, crossings, transfers.

In case of cancellation due to diagnosis of COVID 19 before embarkation, no vouchers or refund will be offered. The general cancellation policy will be valid in this case.